RETURNING

If you regret the purchase, the product must be send to:

Louise Kragh.dk ApS,

Vesterbro Torv 3, 2. TH

DK-8000 Aarhus C

You have to pay for the shipment costs when you regret your purchase. When returning, you must make sure that the products are safely wrapped, because the jewelry is under your own responsibility until we receive them. Therefor, always save you postal receipt and perhaps a track and trace number.

Please be aware! We do not receive packages sent cash on delivery.

What should I add?

Remember to add a copy of your order confirmation or invoice to the package. It is not a requirement but the service goes faster if adequate, supplementary information is included in the package, for example a copy of a previous correspondence.

If you have any questions regarding returning a product, you are welcome to contact us on webshop@louisekragh.dk or on (+45) 50 75 90 49.

MAKING A COMPLAINT

Your purchase is covered by the Danish Sale of Goods Act, including the rules about defects. This means that the first 24 months from when your product is delivered, you can complain over a defect product and then get it repaired, substituted, money refunded or a price reduction, depending on the situation.

However, it is naturally a requirement that the complaint is legitimate and that the defect is not caused by wrong use or any other damaging behavior.

You must contact us within ”reasonable time”

You must complain within ”reasonable time” after you have discovered the defect. We recommend that you complain as soon as possible and no later than 2 months after the defect has been discovered.

You can complain by contacting us on webshop@louisekragh.dk or by (+45) 50 75 90 49.

What should I inform?

When you return the product, please inform us what the problem is, as detailed as possible, or refer to the previous correspondence.

Remember, that the product should always be returned safely wrapped.

Please send it to:

Louise Kragh.dk ApS,

Vesterbro Torv 1-3, 2. th,

DK-8000 Aarhus C

Tel. (+45) 50 75 90 49

E-mail address: webshop@louisekragh.dk

Please be aware! We do not receive packages sent cash on delivery.